Frequently asked questions

Yes. AutoMyra connects to Meta's official WhatsApp Cloud API using your own WhatsApp Business Account. Set it up from WhatsApp → Settings — see Connecting WhatsApp Business API.

WhatsApp only allows a business to send free-form messages within 24 hours of the customer's last message. Outside that window, the conversation has to start with a template that Meta has approved.

AutoMyra is an all-in-one business platform. CRM and sales, WhatsApp, automation, finance, HR and payroll, customer support and business intelligence work together in one workspace. See Introduction to AutoMyra.

On the sign-in screen, select Forgot password?, enter your Work email, complete the verification step and choose a new password. See Signing in to your workspace.

Yes. AutoMyra is available on Google Play and the App Store, and it also works in your phone's browser.

A single 0–100 measure of how your business is performing across six areas: finance, sales, customers, operations, workforce and support, calculated from your own data in AutoMyra. See Understanding Business Health.

Two things decide what you see: your workspace's subscription (a module that is not part of it stays locked) and your role (menus follow permissions). Your workspace administrator can check both — Configuration → Subscription & Billing and Configuration → User Management.

Select Contact support anywhere in the Help Centre, or the ? in AutoMyra's top bar and then Contact support. You can also email connect@automyra.in or call +91 75460 02288.

A ticket that is past its due time and not yet resolved or closed is counted as SLA breached. Select the SLA breached tile on Support → Tickets to list those tickets. See Ticket priorities and SLAs.