Search the Help Centre
- Creating and managing support tickets Helpdesk & Support Tickets Collect customer requests from your website, a shareable link or your own team, then assign, reply and resolve them. Support → Tickets holds everything your customers have asked fo …
- Ticket priorities and SLAs Helpdesk & Support Tickets The four ticket priorities, the response time each one sets, and how to find tickets that are overdue. Every ticket has a priority . The priority sets the ticket's SLA — the time b …
- What happens when a ticket passes its SLA? Helpdesk & Support Tickets · FAQ A ticket that is past its due time and not yet resolved or closed is counted as SLA breached . Select the SLA breached tile on Support → Tickets to list those tickets. See Ticket p …