Search the Help Centre
- Ticket priorities and SLAs Helpdesk & Support Tickets … nd how to find tickets that are overdue. Every ticket has a priority . The priority sets the ticket's SLA — the time by which it is due. Priorities and their SLA Priority Due withi …
- Creating and managing support tickets Helpdesk & Support Tickets … mail and Mobile . Enter a Subject and Description . Set the Priority and Starting status , and optionally Assign to someone and choose a Category . Save. Ticket statuses Status Mea …
- Managing tasks in Workboard Workboard & Task Management … ription . Choose the Project (required). Set the Status and Priority . Add Labels and Assignees if you need them. Set a Start date and Due date . Save. You can also attach files an …