Search the Help Centre
- What happens when a ticket passes its SLA? Helpdesk & Support Tickets · FAQ … t its due time and not yet resolved or closed is counted as SLA breached . Select the SLA breached tile on Support → Tickets to list those tickets. See Ticket priorities and SLAs .
- Ticket priorities and SLAs Helpdesk & Support Tickets … very ticket has a priority . The priority sets the ticket's SLA — the time by which it is due. Priorities and their SLA Priority Due within Critical 4 hours High 12 hours Medium 48 …
- Creating and managing support tickets Helpdesk & Support Tickets … needs work from another team. Related Ticket priorities and SLAs