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- Creating and managing support tickets Helpdesk & Support Tickets … ur own team, then assign, reply and resolve them. Support → Tickets holds everything your customers have asked for, and who owes them an answer. Where tickets come from Your websit …
- Ticket priorities and SLAs Helpdesk & Support Tickets … riorities, the response time each one sets, and how to find tickets that are overdue. Every ticket has a priority . The priority sets the ticket's SLA — the time by which it is due …
- What happens when a ticket passes its SLA? Helpdesk & Support Tickets · FAQ … as SLA breached . Select the SLA breached tile on Support → Tickets to list those tickets. See Ticket priorities and SLAs .
- Introduction to AutoMyra Getting Started … s, attendance, leave, approvals and payroll Support Support tickets from your customers, and the ticket widget settings Feedback Reviews from your customers, moderation and review …
- Managing team access Security & User Permissions … m User Management . Their history — the leads, invoices and tickets they worked on — stays in your workspace.
- Managing customers CRM & Customer Management … ppears in Finance on quotations and invoices, in Support on tickets, and in WhatsApp when you message them. How to add a customer Go to Sales → Customer . Select Add Customer . Fil …
- Managing tasks in Workboard Workboard & Task Management Create tasks, assign them, set priorities and due dates, and track them in a list or on a board. Workboard is where your team keeps track of work. Every task belongs to a project . …