Using Messenger for team chat

Messenger is your team's internal chat: direct messages and channels between people in your workspace, in real time. It is for talking to colleagues — conversations with customers are in WhatsApp → Chats.

Open it from Messenger in the menu.

Starting a conversation

• Direct message: select New message, search for a colleague under Search people, and start typing.
• Channel: select New channel, give it a Channel name and an optional Description, and add the people who should be in it.

Use Search conversations to find an existing chat.

Sending messages

Type in the message box and send. You can also:

• add an Emoji,
• attach files — images and PDFs show a preview in the chat, and
• Reply to a particular message, so it's clear what you're answering.

Deleting a message

Open a message's actions and choose Delete, then:

• Delete for me — it's removed from your view only; others keep their copy.
• Delete for everyone — it's removed from the chat for everyone, who see that a message was deleted. This is only possible for a limited time after you send it; the option shows how long you have left.

Summarising a conversation

Catching up on a long thread? Choose Summarise this conversation with AI to get a short Conversation summary.

Managing a channel

Channel members are either Admin or Member — whoever creates a channel is its admin. Only an admin can manage members, Change logo and Delete channel.

Delete chat hides a conversation from your own list only; the other people in it keep it.