Working with WhatsApp Chats
Your team's shared WhatsApp inbox — reply, send templates, files and flows, hand over from the bot, and manage contacts.
WhatsApp → Chats is a shared inbox: every conversation with your WhatsApp number, visible to everyone on your team who has access.
Replying
Open a conversation from the list and type your reply. From the attachment menu next to the message box you can also send:
- File or photo
- Template message — a pre-approved message
- WhatsApp Flow — an interactive form
When the bot is handling a conversation
When your chatbot hands a conversation over to your team, the bot pauses for that conversation so it does not talk over you. Blocking a contact also pauses it. When you are done, open the conversation menu and choose Resume bot to let the bot answer again.
Conversation menu
The menu on an open conversation also has:
- Reload messages
- Block contact / Unblock contact
- Delete conversation
Customer details
The panel beside the conversation shows who you are talking to, so you can see their details while you reply.
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