Troubleshooting common issues

I can't sign in

• Check you chose the right workspace on Find your workspace — your workspace code is in your AutoMyra web address.
• Use your Work email, not a personal one, unless that is what your administrator set up.
• Use Forgot password? to set a new password.
• If your account has been deactivated, only your workspace administrator can restore it.

I keep getting signed out

Sessions expire for security, and an administrator can end sessions from Configuration → General Settings → Security. Tick Keep me signed in on your own device. If it keeps happening, make sure your browser is not clearing cookies when it closes.

A module or menu is missing

What you see depends on two things:

1. Your subscription — a module your workspace has not subscribed to stays locked. See Subscription and billing basics.
2. Your role — menus follow permissions. Ask your administrator to check your role in Configuration → User Management.

WhatsApp messages are not sending

• Open WhatsApp → Settings and check the number shows Connected.
• Make sure the number is registered with the Cloud API (the 6-digit PIN step). Until it is, it cannot send.
• More than 24 hours since the customer last wrote? Send a Template message — WhatsApp does not allow free-form messages outside that window.
• Check the template you are sending has been approved by Meta.

See Connecting WhatsApp Business API.

Incoming WhatsApp messages are not arriving

Meta delivers incoming messages to AutoMyra through the webhook. Check that the Callback URL and Verify token from WhatsApp Business Setup are saved in your Meta app under WhatsApp → Configuration → Webhooks, with the messages field subscribed.

An automation did not run

Open Configuration → Automations, find the automation and check its History. A run that did nothing records why — for example, a WhatsApp message is not sent when the customer has not agreed to WhatsApp messages or has no mobile number.

Still stuck?

Contact support and tell us what you were doing, what you expected, and what happened instead. A screenshot helps.