Collecting customer reviews with Feedback
Ask customers for reviews, check them before they go live, reply in public, and show them on your website.
On this page
Feedback collects reviews from your customers and shows the best of them on your website. The section has six pages:
| Page | What it is for |
|---|---|
| Overview | Review analytics — volume, ratings, sources and how fast you answer |
| Moderation | Every review, waiting for you to publish or decline it |
| People | The doctors, consultants or stylists a customer can review by name |
| Services | The treatments, packages or routes a customer can review by name |
| Widgets | Snippets that collect reviews, display them, or both |
| Settings | Defaults for every review form and widget |
Step 1 — Create a widget
- Go to Feedback → Widgets and select New widget.
- Choose what it does: Collect and display, Collect only or Display only.
- For widgets that display reviews, choose a layout — Grid (cards side by side) or Carousel (one at a time).
- Save it.
Step 2 — Get reviews coming in
From a widget you can copy:
- the HTML snippet, to paste on your website, and
- the Shareable form link, to send customers by email or message.
Step 3 — Moderate reviews
New reviews arrive in Feedback → Moderation. The tabs group them as Pending, Published, Declined, Spam, Unverified and Everything.
- Open a pending review.
- Select Publish to show it on your widgets, or Decline to keep it off.
- Optionally write Your public reply. It is shown under the review wherever it appears. Leave it empty to remove a reply.
You can filter by rating, by text or video, and by whether the review is about the business, a person or a service. Sort by newest, oldest, highest or lowest rated.
Settings
Feedback → Settings sets the defaults for every form and widget. A widget can override most of them.
| Section | What it controls |
|---|---|
| Verification | Prove a reviewer is real with a one-time code, sent by Email, SMS, or the reviewer's choice |
| Publishing | Publish automatically at or above a rating (5 stars, 4 stars and up) or Never — I approve everything |
| Video reviews | Let customers record a review instead of typing one, with a maximum size and length |
| Notifications | Who hears about a review, for example Email me when a review needs moderation |
| Review subjects | Collect reviews for a person or a service, not just the business |
| Branding | The business name reviewers see and your accent colour |
Reviews about people and services
If customers should review a particular doctor, consultant, stylist, treatment or package, turn on Review subjects in Settings, then add them in Feedback → People and Feedback → Services. Customers can then pick who or what their review is about.
Was this article helpful?
Still need help? Contact Support